Client profile
With a history of over 170 years, today Iberdrola is a Spanish global energy leader, the number one producer of wind power, and one of the world’s biggest electricity companies in terms of market capitalization. The group supplies energy to almost 100 million people in dozens of countries, has more than 600,000 shareholders, a workforce comprising almost 39,000 employees and assets worth more than €123 billion.
The challenge
As an energy corporation that’s performing at a global level and services millions of clients, Iberdrola processes countless documents and contracts specific to subcontractors, health and safety check-ups, energy controls, b2c service contracts and more.
From subcontractors alone, the client is processing and validating more than 300,000 documents per year from 49 different types, which in the past were done manually. For these elaborate tasks, they had developed an internal system called Siroco, where subcontractors had to submit the necessary documents. The documents were then processed by a team of people who checked the documents one by one, verified whether the information met the required internal standards and approved or rejected the request
Given the significant time and resources needed to process these documents, Iberdrola decided to implement a solution with advanced capabilities that would automate this process, but also help boost efficiency and lower costs.
In order to find the best solution that satisfied all their requirements, Iberdrola organized a tender and invited NTT DATA, among other providers, to develop a proof of concept to automate the extraction of information from IDs and other documents. NTT DATA used Intelligent Automation, an AI-based document processing platform, for this particular project and proved its advanced capabilities by having the best results. As a result, Iberdrola chose NTT DATA as a technological partner and Intelligent Automation as the best solution for their needs.
The solution
As a future-thinking organization that views innovation as a way to guarantee sustainability, efficiency and competitiveness in the long term, Iberdrola understood the benefits of a solution like Intelligent Automation. Among its many benefits, it is fast and scalable, highly adaptable due to its capacity to extract information from a wide range of structured, unstructured and semi-structured documents, it classifies documents with an accuracy of 95%, it ensures compliance and offers rapid set-up time reducing indirect IT overheads to almost zero when installed in the public cloud. Using its machine learning and Natural Language Processing capabilities, Intelligent Automation is able to learn on its own, refine itself and suggest actions that unblock information from any kind of unstructured data source.
Also, implementation required only a few easy steps:
- Gather all the documents and classify them depending on their type so that Intelligent Automation can recognize them automatically and file them accordingly.
- Define and setup the necessary flows.
- Activate Intelligent Automation and start the process of auto-learning using AI and machine learning so it fine tunes itself.
Once the process of automatic learning starts, Intelligent Automation starts recognizing a document type, sends it through the corresponding flow and extracts the necessary information. In addition to this, Intelligent Automation also validates the information and sends confirmation that it’s correct.
Given the positive results Intelligent Automation has had over the first years since the collaboration with Iberdrola began, within the group, 2 more divisions were acquired: Sic Contratación and Customer Web.
In the case of Sic Contratación, Intelligent Automation was brought in to automate the processing of electrical installation certificates created by the technicians that record the changes in a client contract.
For Customer Web, Intelligent Automation had a more complex objective: validate customer identification documents in real-time. Compared to the previous situations where the requests were sent, validated and the results were passed to the client, for this particular situation, the team had to adapt Intelligent Automation so that it delivers a volume of requests that exceeds that of Siroco, and in real-time.
Reference to offering and capabilities
Intelligent Automation was created with one clear goal: help businesses improve efficiency and lower costs by automatically processing the growing quantity of unstructured documents they deal with every day. By leveraging its powerful advanced capabilities, Intelligent Automation boosts throughput, reduces the risk of errors and allows employees to focus on more demanding tasks.
Intelligent Automation uses NTT DATA’s extensive MLOps expertise in AWS and it has a microservice architecture deployed in AWS.
Among its main features are:
- Document classification using the text, machine vision or a combination of both methods.
- Parallelization techniques are used to reduce the time required to train the ML algorithms on a document collection.
- Information extraction by tokenizing and segmenting the document. It then applies natural language processing to correctly identify the text.
- Natural language understanding including knowledge graphs, language models and semantic OCR for more advanced use cases. For such situations, it uses these techniques to improve the understanding of the documents and extract the knowledge of the content.
The client's goal
The client’s goal was to achieve the following objectives:
Automate the classification and extraction of certain information from documents using a solution with advanced technologies such as AI, machine learning or natural language processing (NLP).
Increase efficiency, eliminate the risk of errors in information extraction, and lower costs by leveraging the advanced capabilities of an automated solution.
Thanks to Intelligent Automation we have helped our client Iberdrola to automate the End to End of several business processes. We are currently obtaining a success rate in document validation and extraction above 90%. We started processing 3,000 documents per month in the first year and in the second we already processed more than 20,000 documents per month.
Proven Outcomes
Measured outcomes that demonstrate real impact of Syntphony in the market.
500k+
Documents processed
95%
Document classification accuracy
<3 sec.
Validation time per document
90%
Increase in documents processed automatically
85%
Information extraction accuracy
What’s next
As one of the top IT and consulting companies in the world, NTT DATA is committed to investing in technology and continuously improving solutions such as Intelligent Automation, which was designed and developed at the NTT DATA Excellence for AI.
A potential next step in this project is implementing the upcoming advanced features such as intelligent or semantic search. Our engineers are also working on identifying new and more complex applications for Intelligent Automation, aimed at optimizing the processes of information search and extraction from documentation that goes online from intelligent search.
More Information
To learn more about how Employee Communications can help your organization, contact your NTT DATA representative or visit: es.nttdata.es
Why Syntphony?
Syntphony is the result of the combined work of NTT DATA’s best and most diverse business and development talents, with a deep knowledge of each industry, consistently aligned in the creation of business technological products.
We analyse our clients’ use cases; we form the perfect orchestra to achieve their objectives and we add all the value of our consultancy with the best of our products to create unique and personalised solutions; solutions that sound like a symphony to our customers.
NTT DATA is also a key client for Employee Communications, which provided added reassurance to Amadeus, even though NTT DATA uses Employee Communications as an internal communication tool in a very different way than Amadeus does.
The implementation of Intelligent Automation has led to an increase in the processing of documents automatically by 90%, a reduction in registration times for new online users and decrease of delays, which has also helped to reduce the claims. On the technical side, we have learned to leverage Intelligent Automation’s AI and machine learning capabilities and teach the system, configure it properly and make the most of this advanced solution for different use cases.
We want to hear from you
We want to help you generate the best solutions to grow your business. Let us know and we will arrange a demo so you can experience how our Syntphony ecosystem of products works.