Human-like conversations, powered by agentic AI
Elevate every interaction with intelligent, voice-enabled automation
Syntphony Conversational AI is a next-generation platform that transforms traditional chat and voice systems into fully agentic, context-aware conversational experiences. It replaces static, rule-based interactions with a network of intelligent AI agents capable of perceiving context, adapting in real time, and autonomously orchestrating entire conversation lifecycles. By combining advanced text-to-speech technologies, real-time connectivity, and intelligent automation, the platform delivers natural, fluid, and human-like interactions across channels — while seamlessly integrating conversational experiences into broader business processes.
- Human-like interaction: Real-time contextual responses, dynamic conversational fillers, and advanced text-to-speech capabilities create highly natural, expressive, and uninterrupted dialogues, delivering engaging experiences that closely replicate human interaction.
- Agentic automation: AI agents autonomously manage and execute end-to-end conversational workflows, including post-call processing, CRM updates, data extraction, and outcome classification—reducing manual effort and accelerating service delivery.
- Omnichannel scalability: Seamless deployment across voice and digital channels is enabled through real-time connectivity technologies, allowing organizations to scale conversational experiences consistently across web, mobile, and contact center environments.
- Context-aware decision intelligence: AI agents dynamically adapt tone, content, and next-best actions based on real-time context and user signals, improving engagement, personalization, and overall interaction effectiveness.
Powered by AI Agents
Discover how intelligent automation works behind the scenes to streamline operations, boost productivity and drive smarter outcomes.
Support Agent
First-line voice and chat support with ticketing and controlled escalation.
Explore agentCore capabilities
Our custom-fit solution gives you control and flexibility adapting to your architecture, timelines and existing technology constraints.
Context & orchestration manager
Maintains conversation state and dynamically adapts responses and workflows.
Dynamic conversation engine
Generates real-time, context-aware responses and fillers for fluid, uninterrupted interactions.
Post-interaction automation agents
Processes transcripts, updates systems, and extracts insights after each interaction.
Real-time connectivity hub
Enables low-latency, bidirectional communication via WebRTC across digital channels.
Voice intelligence layer
Delivers hyper-realistic, multilingual voice experiences through advanced text-to-speech and voice cloning.
Product highlights
Context-aware dynamic conversational fillers
Hyper-realistic voice synthesis with multilingual support and voice cloning
Real-time voice communication via WebRTC
AI-driven post-call processing and workflow automation
Unified orchestration across chat and voice channels
Adaptive, context-driven dialogue management
Scalable deployment across digital touchpoints
Seamless integration with enterprise systems (CRM, ticketing)
How it drives value
Business impact
Reduced operational costs through automated interaction handling and post-processing
Improved customer experience with natural, human-like conversations
Faster service delivery with real-time execution and automation
Increased efficiency through elimination of manual follow-up tasks
Enhanced scalability across channels and customer touchpoints
Proven outcomes
Measured outcomes that demonstrate real impact of Syntphony in the market.
50%
operational costs savings
+1
million calls per year
Insights
L’Oreal | Case Study
NTT DATA with its Conversational AI platform, Syntphony, has created L'Oréal's virtual assistant to revolutionize the shopping process and take communication with its customers to another level.
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NTT DATA named a Major Player in IDC MarketScape
NTT DATA recognized as a Major Player in IDC MarketScape’s 2026 assessment of worldwide insurance customer experience platforms.
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NTT DATA Syntphony mentioned in IDC’s market report “Agentic AI, 1Q26: Conversational AI Case Studies”
Syntphony Conversational AI was selected by IDC analyst as one of the paradigmatic vendors implementing agentic AI in conversational use cases.
Read more NTT DATA named a Market Leader in HFS Horizons: Agentic Services, 2026 Research Report
NTT DATA has been named a "Horizon - 3 Market Leader" in the HFS Horizons: Agentic Services, 2026 report.
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Syntphony Conversational AI | Brochure
Discover Syntphony Conversational AI, focused on AI-enabled conversational experiences.
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Move beyond compliance with autonomous ESG execution, trusted data, and continuous optimization that drives efficiency and impact.
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Ensure accuracy, consistency, and governance with autonomous data quality, enrichment and intelligent lifecycle management.
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Syntphony Workforce Empowerment
Accelerate workforce performance with adaptive learning, intelligent automation and outcomes tied to real business value.
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